FAQ
Straight answers
Guarantee details, pricing, ownership, migrations, and timelines, with no runaround.
Guarantee & payment
How our money-back promise works.
What is the difference between pay-on-completion and prepay?
Pay on completion once you approve the work, or prepay and save 10%. Either way, the work is backed by our 100% money-back guarantee.
What counts as delivery for the 30-day guarantee?
Delivery is when we hand you a working, live site or completed deliverable. We confirm the delivery date in writing. The 30-day refund window starts from that date.
Can I cancel my retainer or Care Plan?
Yes. Retainers, ongoing SEO, and Care Plans are all month to month, with no long-term contract. Cancel whenever you like. If you're not happy with the work, just ask and we'll refund your most recent payment, even mid-month.
Do I keep my work if I get a refund?
It depends what was refunded. Your domain and your own content always stay yours. For builds, ownership of the work transfers when the project is paid. A refunded build is not kept. For retainers and monthly plans, work delivered in paid months stays with you.
Pricing & discounts
How list price, prepay, and retainer discounts combine.
How do retainer and prepay discounts stack?
Discounts apply in order: list price, then your retainer discount, then the prepay discount. Formula: final = list × (1 − retainer%) × 0.90. Example: a $5,500 Self-Managed build for a Growth Partner (15% off) who prepays = $5,500 × 0.85 × 0.90 = $4,207.50.
Why does e-commerce say "from $6,500"?
Every store is different. Product count, checkout complexity, integrations, and custom features all change the scope. $6,500 is the floor, and we always scope the store before quoting a final price.
What is included in hosting vs. what costs extra?
Care Plans include hosting, security, backups, unlimited revisions to existing content, and up to 1 design hour per month. Brand-new pages are always separate, billed at $250/hr if you are not on a retainer, or covered by your retainer hours.
Ownership & independence
No lock-in. Ever.
Do I own my website?
Yes. You own your domain, content, and site. We hand you everything at launch. You can move hosts, edit content, or walk away anytime. Nothing we build creates technical or contractual lock-in.
Can I update the site myself?
It depends on the package. On a Marketing Site, we make the changes through your Care Plan. A Self-Managed Site includes a publishing backend, so you can add and edit content without a developer. We train you at launch.
Why do you make it so easy to leave?
Because a good partnership means you could leave anytime and still succeed. That is why we offer month-to-month retainers, full ownership, and honest advice, even when lock-in would pay us more.
Migrations & rebuilds
For frustrated WordPress owners.
Will a rebuild hurt my Google rankings?
Not if done right. We set up 301 redirects, preserve schema markup, and handle search console setup. Rankings typically stay the same or improve because the site is faster.
What are the two rebuild paths?
Path A ($4,000) keeps your WordPress backend and adds a fast new front end. It is best if you publish often. Path B ($1,000) drops WordPress and rebuilds the site as a lean, simple site. It is best if you want maximum speed and simplicity.
Is there downtime during migration?
No. We build in parallel, test thoroughly, then flip the switch. Your visitors never see a broken site.
Timelines & process
What to expect after you start.
How long does a project take?
A Marketing Site takes 2–4 weeks. Self-managed and e-commerce builds take 4–8 weeks, depending on scope. Most rebuilds take 2–4 weeks. We set a realistic timeline during discovery and update you every week.
How do I get started?
Ask for a free website plan or book a call. We reply within two business days with an honest recommendation, even if the best next step isn't hiring us.
Still have questions?
Book a call or request a free website plan. We reply with a straight answer.
✓ Pay on completion once you approve the work, or prepay and save 10%. Either way, the work is backed by our 100% money-back guarantee.