Partnership Retainer
A partner on the work
Monthly hours, priority access, and a discount on builds. Month to month.
Three tiers
Choose the partnership level that matches your pace
All retainers are prepaid one month at a time. You're not locked in. Cancel anytime, and if you're not happy, just ask and we'll refund your most recent payment. Hours do not roll over.
Starter Partner
Monthly hours for ongoing projects and custom work.
$1,800/month
Effective rate: $225/hr (10% off base $250)
Best for: Small teams, part-time projects, steady growth
What you get
- 8 hours per month (use-it-or-lose-it)
- 10% off all future builds
- Extra hours at $210/hr (instead of $250)
- Priority Slack support
- Cancel anytime
Example (with prepay): Self-Managed Site ($5,500) with Starter discount: $5,500 × 0.90 = $4,950. Add prepay 10%: $4,455.
Let's talkGrowth Partner
More hours, bigger discounts. Steady partnership.
$3,200/month
Effective rate: $213/hr (15% off base $250)
Best for: Agencies, SaaS companies, active growth
What you get
- 15 hours per month (use-it-or-lose-it)
- 15% off all future builds
- Extra hours at $190/hr (instead of $250)
- Priority Slack + weekly 1-on-1 option
- Cancel anytime
Example (with prepay): E-commerce build ($6,500 base) with Growth discount: $6,500 × 0.85 = $5,525. Add prepay 10%: $4,973.
Let's talkStrategic Partner
Deepest discounts, most hours. True partnership.
$5,500/month
Effective rate: $196/hr (21% off base $250)
Best for: Enterprise clients, strategic initiatives, primary relationship
What you get
- 28 hours per month (use-it-or-lose-it)
- 20% off all future builds
- Extra hours at $170/hr (instead of $250)
- Priority Slack, bi-weekly strategy calls, dedicated support
- Cancel anytime
Example (with prepay): Website Rebuild Path A ($4,000) with Strategic discount: $4,000 × 0.80 = $3,200. Add prepay 10%: $2,880.
Let's talkHow retainers work
What can I use hours for?
Anything: custom features, design changes, bug fixes, strategy, content updates, and integrations. We can work with you live or on our own. We scope each request before we build, so there are no surprises.
Do unused hours roll over?
No. Hours are use-it-or-lose-it each month. It keeps projects moving. If you're not using hours, that's a sign your retainer tier might be too big.
Can I use hours on past builds?
Yes. Use hours on anything: new features on old projects, entirely new builds, strategy, anything custom. It all counts against your monthly bucket.
What about the build discount?
When you buy a new build, such as a Marketing Site or an E-commerce Site, your retainer discount comes off first. Then the 10% prepay discount comes off what is left.
Can I cancel anytime?
Yes. You're not locked in. Cancel anytime, and if you're not happy, just ask and we'll refund your most recent payment. You keep all the work we have done together.
What if I need more than the hourly limit?
Extra hours beyond your monthly limit are billed at your tier's extra-hour rate ($210, $190, or $170/hr depending on tier). Or upgrade to the next tier.
How do I submit work requests?
We set up a Slack channel just for your work. You send requests there, and we scope, prioritize, and do the work. We check in weekly or every two weeks, depending on your tier.
Is there a minimum contract?
No contract. It's month to month, and you can cancel whenever you like. If you're not happy with the work, just ask and we'll refund your most recent payment, even mid-month.
Discount stacking example
Here is how the discounts combine when you buy a build while on a retainer:
| Scenario | Build | List price | Retainer discount | Prepay discount | Final price |
|---|---|---|---|---|---|
| Starter Partner | Self-Managed Site | $5,500 | × 0.90 | × 0.90 | $4,455 |
| Growth Partner | E-commerce Site | $6,500 | × 0.85 | × 0.90 | $4,973 |
| Strategic Partner | Website Rebuild (A) | $4,000 | × 0.80 | × 0.90 | $2,880 |
Formula: final = list × (1 − retainer%) × 0.90
Money-back guarantee
All retainers are covered by our guarantee. You're not locked in. Cancel anytime, and if you're not happy, just ask and we'll refund your most recent payment.
Read the full guaranteeEasy to leave, worth staying
A retainer should feel like partnership, not dependency. We want to work together long-term, which is why we make it easy to leave. No minimum contract, cancel anytime, keep all the work.
If you're happy, you stay. If you're not, you're free to go. That's how we build trust.
Talk through a retainer
A 30-minute call is enough to see which tier fits.
✓ Pay on completion once you approve the work, or prepay and save 10%. Either way, the work is backed by our 100% money-back guarantee.